software development tampa fl
Switching to Managed Services Model Helps IT Service Company
In March 2006, IT Authorities launched itself into managed services knowing that its unique corporate culture, combined with a best-in-class managed services platform, would translate into a booming services business that would supply a steady money stream and make for satisfied clients.
‘The buzz and the energy within our company are really 2nd to none,’ says Jason Caras, President of the Tampa, FL.-based managed service provider ( MSP ). ‘We always hire very galvanized folks and battle to follow industry best practices when it comes to IT solutions and consumer support.’ According to Caras, the firm’s drive for best-in-class services is what led IT Authorities to N-able Technologies, the number one provider of remote monitoring and management software for IT automation and managed services. ‘After considering many options – lots being too expensive and complicated – we chose N-able to help us make the move to managed services.’ blueprint for success Using N-able college, IT Authorities quickly educated itself about how to leverage the N-able tools and develop its managed service offering. ‘They walked us through every aspect of the transition, beginning with an evaluation of where we were, and they gave us a blueprint for success and a strategy of teaching our salespeople and engineers.’ The remote monitoring and management capabilities found within N-able’s N-central on-premises platform are another clear differentiator and have helped the Company reduce the number of truck rolls to customer sites by 82 p.c. ‘N-central permits our engineers to target preventing issues instead of spending time putting out fires,’ says Caras. ‘It used to be silly with folk running around reacting to one crisis or another and now it is a controlled pro atmosphere.’
But the advantages don’t stop there. According to Caras, the Firm has reduced its team of technicians from 22 to just 8, while tripling its purchaser base. The help desk consistently achieves function rates of over ninety p.c, while field tech utilization is consistently over 85 percent.
Detailed reports and regular meetings are crucial staples that IT Authorities uses to keep customers privy to the worth it brings to the table. N-able’s N-compass reporting engine is used to generate reports that demonstrate the business value of managed services by highlighting key service performance metrics such as uptime, capacity and security. This year, IT Authorities has surpassed all of 2007 sales while upping gross profits by an astonishing 2,800 percent. ‘It’s been a great year for money and profits as well as for the building of a solid and trustworthy internal operational foundation that’s now supporting our exponential growth’, concludes Caras.
Additional reading:
Making Fast Profit of Managed Services Business (MSP)
About the Author
The Author is a MSP maturity model consultant who frequently publishes case studies dedicated to Network Monitoring market from IT Services small business operation point of view.
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