custom software development ireland
Transform your customer relationships and maximise growth with Ireland’s newest CRM application
With an estimated 1,500 companies going bust in Ireland in 2010 there has never been a better time to ensure relationships with current customers are maintained. BPA CRM facilitates this as it is low cost, easy to use and can be installed much quicker than traditional CRM software with the same benefits. This means there is less risk and ROI is realised much faster, while the application is 100% customisable having been built on top of Microsoft SharePoint. ERS Computer Solutions experience of deploying and customising both SharePoint and CRM based platforms as a Microsoft Gold Certified Partner, ensures that the skills, resources, experience and knowhow are available in Ireland to deliver leading edge solutions using the BPA applications.
Boris Lutz, Managing Director of BPA Solutions cited this as a major reason for the partnership exclusivity; “ERS is the right partner for BPA in Ireland because they have strong SharePoint competence plus extensive business process knowledge around CRM solutions. They understood the capabilities of the BPA xRM application platform immediately which was a key area we looked at in our selection process. We are delighted that we have a strong partner like ERS in Ireland, who share the same philosophy as BPA in delivering solutions that cover 80% of the needs at 20% of the costs, giving the highest levels of user adoption”.
With organisations from all industries focusing on lowering operating costs yet still attempting to grow it is important that the right solution is in place to properly manage the customer care, marketing and sales processes. BPA CRM can ensure that they not only retain their existing customers and create targeted campaigns for potential new customers, but also gain access to critical business information enabling them to make high level strategic decisions.
Speaking about the new partnership, Managing Director of ERS Computer Solutions, Colm Stafford said; “We are delighted to have been selected by BPA Solutions sarl as their exclusive partner here in Ireland. ERS have over 25 years experience in delivering IT solutions to customers throughout Ireland, and we view the BPA CRM application as a key product within our portfolio of solutions. Our expertise in the areas of SharePoint server, CRM solutions and the .NET development platform makes us the ideal partner to design, deliver and support a wide variety of solutions that BPA CRM can address. BPA have a tremendous development team and an exciting range of products in the pipeline which we plan to launch into the Irish market this year”.
BPA CRM also provides a more comprehensive set of features when compared to many of its more expensive competitors, especially when its tight integration with the Microsoft SharePoint platform is taken into consideration. SharePoint is a fully fledged content management platform, providing a much more efficient way of storing documents and emails, which can be easily retrieved to provide users with the specific information needed. By integrating the BPA CRM application with SharePoint, these documents and emails can then be linked to accounts, contacts, opportunities, cases or even custom lists as required.
About the Author
ERS Computer Solutions are a leading Microsoft Gold and Citrix Silver IT Solutions and Support provider operating from Dublin, Ireland, for over 25 years, specialising in CRM, SharePoint and virtualisation deployments. For more information on the BPA CRM application visit www.ers.ie/CRM.html or contact ERS at: info@ers.ie
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